![]() Selectable options: Send new callers to Voicemail, Advise callers of heavy call volume and disconnect, Send new callers to Extension and Forward new callers to External Number. When maximum hold time is reached, send caller to.Selectable options: 0 seconds to 15 minutes. Maximum hold time for an available member.Selectable options: 0 seconds to 5 minutes. After last call is ended, agent will be available for the next call within.Selectable options: 2 rings / 10 seconds up to 60 rings / 5 minutes. Maximum time to wait for a call queue member before trying the next member.These are the settings that you can configure:.Click Call Queues and choose the name that you have selected in the Overflow settings.The page will return to the Call Queue info section. Click Enable Send Calls to Overflow Queue button and select call queues (3 maximum). Allow for simultaneous ringing in Queue Overflow. ![]()
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